Shipping policy

Shipping Policy

Hands In Plants (handsinplants.com) Effective Date: [Insert Date]

1. Order Processing Time

All orders are processed in the order they are received. Standard processing time is 2–5 business days, though this may vary based on order volume, weather conditions, or plant availability. Orders are not packed or shipped on weekends or holidays.

If we experience a high volume of orders, processing may be delayed. We will communicate any significant delays via email.

2. Shipping Methods

Hands In Plants ships live tropical plants using carriers such as USPS, UPS, or FedEx. Shipping speed options may include:

Standard Shipping (Ground)
Expedited Shipping
Overnight Shipping (recommended for sensitive or high‑value plants)

Available options will be shown at checkout. We reserve the right to change carriers at our discretion to ensure the safest transit for live plants.

3. Warm‑Weather & Cold‑Weather Packaging (Optional Add‑On)

Hands In Plants offers optional warm‑weather and cold‑weather packaging to help protect live tropical plants during extreme temperatures. This may include insulated materials, heat packs, cold packs, or other seasonal protective measures.

These temperature‑control packaging options are not automatically included with any order. It is the customer’s sole responsibility to add the appropriate weather‑protection option to their cart at checkout.

Hands In Plants is not liable for temperature‑related damage to plants when the customer chooses not to purchase the recommended seasonal packaging.

4. Delivery Estimates

Delivery estimates provided at checkout are not guaranteed. Transit times may vary due to:

Carrier delays
Weather conditions
Holidays
Incorrect or incomplete shipping information

Hands In Plants is not responsible for delays caused by carriers or external conditions.

5. Risk of Loss

Once a package is accepted by the carrier, risk of loss transfers to the customer. Hands In Plants is not responsible for:

Lost or stolen packages
Packages marked “Delivered” but not located
Damage caused by carrier mishandling
Delays resulting in plant stress

We strongly recommend shipping to a secure location and tracking your delivery closely.

6. Delivery Requirements

Customers are responsible for ensuring that someone is available to receive the package upon delivery. Live plants left outside for extended periods may suffer damage due to heat, cold, or exposure. Such damage is not covered under our Live Arrival Guarantee.

7. Live Arrival Guarantee Conditions

To qualify for review under our Live Arrival Guarantee, customers must:

Record a live, continuous video unboxing within two (2) hours of delivery
Show the unopened box, full unpacking process, and plant condition
Submit the video and clear photos within the same two‑hour window

Failure to meet these requirements voids eligibility for replacement or store credit.

Minor cosmetic imperfections—including browning, yellowing, or damaged leaves—are normal during shipping and do not qualify for refund or replacement.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Hands In Plants is not liable for:

Delays
Lost packages
Returned shipments
Damage caused by incorrect addresses

If a package is returned due to incorrect information, the customer must pay for reshipment.

9. Shipping Restrictions

We currently ship within the United States. Certain states or regions may have agricultural restrictions that limit the shipment of specific tropical plants. Orders that cannot be legally shipped will be canceled and refunded.