Refund policy

Hands In Plants – No Return Policy for Live Plants

1. Business Identity

Hands In Plants, also known as handsinplants.com, operates as a retailer of live plants and related goods. All transactions conducted through handsinplants.com or affiliated platforms are subject to the following terms and conditions.

2. Final Sale

All sales of live plants are final. Due to the perishable and sensitive nature of live plant materials, Hands In Plants does not accept returns, exchanges, or cancellations once an order has been placed and processed.

3. Live Arrival Guarantee

We package each plant with care to promote safe transit and healthy arrival. If a plant arrives in severely compromised condition, you must provide a live, continuous video recording of the unboxing within two (2) hours of delivery, showing the unopened package, the unpacking process, and the condition of the plant upon arrival.

This video must be submitted to Hands In Plants within the same two‑hour window, along with clear photographs of the plant and packaging. Upon review, Hands In Plants may, at its sole discretion, issue a replacement or store credit. Refunds are not guaranteed.

4. Warm‑Weather & Cold‑Weather Packaging (Optional Add‑On)

Hands In Plants offers optional warm‑weather and cold‑weather packaging to help protect live tropical plants during extreme temperatures. This may include insulated materials, heat packs, cold packs, or other seasonal protective measures.

These temperature‑control packaging options are not automatically included with any order. It is the customer’s sole responsibility to add the appropriate weather‑protection option to their cart at checkout.

Hands In Plants is not liable for temperature‑related damage to plants when the customer chooses not to purchase the recommended seasonal packaging.

5. Normal Shipping Wear

Minor cosmetic imperfections—including browning, yellowing, or damaged leaves—are normal and expected during shipping. These conditions do not indicate poor health and are not recognized as valid grounds for refund, return, or replacement. Live plants may exhibit temporary stress or leaf loss as part of the acclimation process.

6. Exclusions from Coverage

The following conditions are expressly excluded from any refund or replacement consideration:

• Improper care, including overwatering or underwatering

• Environmental stress (temperature, humidity, lighting) after delivery

• Pest exposure following receipt

• Normal plant behavior such as acclimation, leaf drop, or minor cosmetic blemishes

7. Shipping and Delivery

Hands In Plants is not responsible for delays, damage, or loss resulting from carrier handling, weather conditions, or inaccurate shipping information provided by the customer.

8. Limitation of Liability

Under no circumstances shall Hands In Plants (handsinplants.com) be liable for incidental, consequential, or indirect damages arising from the purchase, shipment, or condition of live plants.